TECHNICAL SERVICE SUPPORT - OUR PRIORITY

Linden has the expertise and the parts to keep your Polyurethane equipment running. So when you need service or parts for your PU machinery, rely on the service/parts department backed by over 100 years of combined urethane processing experience and a multi-million dollar inventory.
We take pride in our reputation for responding quickly and knowledgeably. Serving the needs of our customers has always been our goal and we continually aim for improvement.

Linden Service Support is provided in many different ways:

1. Telephone Support
2. HOTLINE™ Modem Service Support
3. On Site Field Support
4. Spare Parts Supply
5. Rexroth and RHL Polyurethane Pump Repair
6. Rexroth Pump Exchange Program
7. Pump Seal conversion to Magnetic Coupling
8. Mix Head – Repairs
9. Mix head Lease
10. Pump / Mix Head Shipment Procedure

...................................................................................................
1. Telephone Support - Our skilled technicians are ready to discuss your needs and assist you with any problems 24/7

Call:
8:00am EST to Midnight ---- 330-620-5164
Midnight EST to 8:00am ---- 330-882-2674

.....................................................................................................back to top

2. HOTLINE™ Modem Service Support - This service offers a powerful communication link between Linden built machine PLC’s and our service personnel through an on-line telephone modem service or broadband Internet service.

Pertinent alarm conditions and process data is retrieved through the modem and analyzed by Linden engineers for possible troubleshooting solutions. Programs can be up or downloaded via modem.

In most cases this electronic link reduces downtime and represents cost savings associated with delays and service travel.

Six (6) months free modem support is included with new machines.

After initial six month unlimited time phone support, call times exceeding 20 minutes will be chargeable

NOTE: A dedicated telephone connection or Broadband Internet connection is required in order for HOTLINE to function

.....................................................................................................back to top

3. On Site Field Support – Experienced Service Technicians are available to visit your facility on short notice to get your machinery running again.

.....................................................................................................back to top

4. Spare Parts Supply - Our knowledgeable spare parts department maintains a vast, multimillion dollar inventory of spare parts. This includes components for Linden machinery, as well as commercially available parts, all at very competitive prices. If you have need for EMB / Elastogran PU machinery parts see our Home page for EMB / ELASTOGRAN parts link

.....................................................................................................back to top

5. Rexroth and RHL Polyurethane Pump Repair
Should you experience pump related machine problems, Linden Tech Service is available by phone 24/7.

We service all sizes of Rexroth and RHL Polyurethane pumps regardless of machine origin.

Linden’s repair technicians are fully trained to rebuild all sizes of urethane metering pumps.

Chemical pump service is done in full compliance with EPA regulations

Only original Rexroth and RHL parts will be installed All pumps are pressure and flow tested on Linden’s computerized test stand.

Any pump shipped from Linden, new or repaired is accompanied with a computer generated test report. Computerized testing eliminates possibility of human error.

In most cases, pumps can be rebuilt at a fraction of the cost of a new pump, and most pumps can be rebuilt more than once.

When your pump is received, we disassemble and clean it, to assess its condition. We will provide a written repair estimate with an approximate delivery time.

Expedited repair service is available for Emergency Situations or as an alternative we offer an Exchange Program for Rexroth pumps (see next par.)

.....................................................................................................back to top

6. Rexroth Pump Exchange Program Our unique pump exchange program was created for those with more immediate needs. Here’s how the program works:

• We will overnight a reconditioned pump* to your facility. (*Based on availability)
• A purchase order is required in order for us to ship the reconditioned pump.
• Upon receipt of your faulty pump, our technicians will thoroughly inspect and evaluate the cost of rebuilding it.
• If we determine that the damaged pump can be rebuilt, we will issue a credit towards the purchase of the reconditioned pump.
• If it is determined that the pump cannot be rebuilt, we will either return the pump to you or at your discretion dispose of the pump here at Linden.

.....................................................................................................back to top

7. Pump Seal conversion to Magnetic Coupling We offer magnetic couplings for Rexroth and RHL pumps in order to eliminate any chance for further drive shaft seal leakage.
Since these conversions may also effect the drive motor call us for more details.

Magnetic Couplings - How They Work A magnetic coupling consists of two magnet assemblies; an outer magnet (the driver magnet) and an inner magnet (the driven magnet). The outer magnet is connected to a motor and the inner magnet is directly attached to the pump drive shaft. Since the inner magnet is isolated through a can attached to the pump housing, seals and therefore leaks are eliminated. When load (torque) is applied, the coupling deflects angularly and the magnets create a force of simultaneous attraction and repulsion. This force is used to transfer torque from the motor to the drive shaft. This permanent magnet coupling creates neither slippage nor induction current during rotation.

To ship a pump to Linden please see the “Pump / Mix Head Shipment Procedure” in Section 10

.....................................................................................................back to top

8. Mix Head – Repairs - In addition to Servicing Linden, QCM and Isotherm Mix Heads we also provide repair service for High Pressure mix heads manufactured by:

• EMB
• Gusmer/ Decker
• Hennecke
• Admiral
• Konal
• Cincinnati Milacron
• Krauss-Maffei and KM LFI heads (KM and LFI relate to each other)
• OMS/Impianti
• MHR (Korean heads)
• FRIMO (ACE)
• Cannon

Please also inquire for heads not shown above

To facilitate the rebuilding of your mixing head as quickly as possible, we maintain a large inventory of mix head component parts.

.....................................................................................................back to top

9. Mix head Lease - If your mix head is being rebuilt by Linden or you would like to evaluate a Linden mix head before purchase, we will be glad to arrange a lease of a mix head. Mix heads can be leased for a period of several days and also for longer periods.

.....................................................................................................back to top

10. Pump / Mix Head Shipment Procedure
To ship a pump or mix head to Linden, please follow these steps:

• Contact our service department relative to pump or mix head failure. You may be asked a number of questions to help us in our evaluation.
• Our service department will provide you with a RMA (Return Material Authorization) and specific shipping information.
• When the pump or mix head arrives at Linden our technicians will disassemble and clean it to assess its condition.
• A written estimate and approximate delivery date will be promptly forwarded you’re your approval.
• If the pump or mix head is to be rebuild we require a purchase order prior to commencing with this work

.....................................................................................................back to top

Contact us:

For Service call:

• 8:00 am - Midnight EST---- 330-620-5164
  
• Midnight - 8:00am EST ---- 330-882-2674

For Parts call:

• Mo - Fri 8:00 am – 5:00 pm EST ---- 330- 971-7731

For Pump and Mix Head Repair call:

• Mo - Fri 8:00 am – 5:00 pm EST ---330- 971-7759

E-Mail:

parts@lindenindustries.com
service@lindenindustries.com

Repair Warranty covers parts, labor, and shipping cost 60 days beyond installation or 90 days from the date of shipment